FAQ – mkbarrs.com

Need help?

We’re here to help! Whether you have a question about our products, need assistance with an order, or want to share feedback, our team is ready to help. Click the “contact support“.

Order Information & Returns

Why is my order taking over a 4 day to arrive?

Is your address a possible business address, student home or hotel, or do you live above a business address?

Unfortunately, Shipping companies does not ship to these addresses. For these addresses, you need to contact with them in office hours. If your package is still not delivered after 3 business days, please contact support@mkbarrs.com

If your package is not one of the addresses stated above, please contact us at support@mkbarrs.com. We will help get the issue solved as soon as possible.

Can I still cancel/edit my order?

We can still cancel/edit your order as long as the order is not in transit.

Please reach out to us at: support@mkbarrs.com

Make sure to include your order number. That way we are able to help get the concern resolved as soon as possible.

An item is missing/My order has the wrong product.

Please reach out to us at support@mkbarrs.com

Additionally, please provide us with photos and information. This will help us resolve the issue more quickly!

My order shows as delivered, but I haven’t received my package.

In case the package shows as delivered, but you have not received anything, we advise checking with your neighbours first, as they might have received your package in your name.

If your package is still lost, don’t hesitate to get in touch with us at support@mkbarrs.com

What countries do you ship to/What are the shipping fees.

We only ship to the United States. For further info, you can visit the shipping policy.

How can I return an order?

You have the right to return your order up to 60 days after delivery without giving any reason. More information can be found on our Returns & Refund Policy.
If you still have questions, you can always reach out to us at support@mkbarrs.com

I still haven’t received an update on my tracking code.

It may take some time to receive an update on your order, depending on what courier you’re using and where the package is being shipped to.

If the package is taking over 3 days to receive an update, please contact us at support@mkbarrs.com

Do you offer free shipping?

Yes, we offer free shipping for all orders. More information can be found on our Shipping Policy.